WELCOME TO VETTUBE!
The website www.vettube.eu is an online certified video learning platform for veterinarians (hereinafter "VetTube" or "the platform"). VetTube offers training in the form of videos on animal health care and on equipment and techniques in veterinary medicine.
VetTube is an initiative of 2Learn SA, a Belgian company whose registered office is located at Grand-Route 63/5, B-5380 Hingeon and registered with the Crossroads Bank for Enterprises (French: Banque-Carrefour des Entreprises) with enterprise number (VAT-BE) 0811.635.523 (hereinafter referred to as "2LEARN", "we" and "our").
Any questions, comments or suggestions can be sent to VETTUBE2LEARN.PRO or via the contact form available on VetTube.
2. Acceptance of the general conditions
3. Registering on VetTube
4. Use of the platform
5. What we offer
6. Prices and payment terms
7. Right of withdrawal
8. Duration and termination of services
9. Intellectual property
10. Processing of personal data
12. Hyperlinks and downloads
13. General provisions
The terms used in the General Conditions must be understood as follows:
- “Visitor": anyone who consults VetTube without creating an account. The Visitor has only limited access to the videos and to the information available on VetTube in the form of fragments or advertisements.
- “Subscriber": any Visitor who creates a free account on VetTube. The creation of a user account is necessary in order to be able to consult free videos in their entirety and/or to be able to purchase paid videos.
- "Member": refers to any Subscriber who wishes to join VetTube on the basis of a monthly or annual subscription. Members enjoy a variety of benefits including extensive access to paid videos and exclusive promotional offers offered from time to time.
- “User" (also referred to as "you" or "your"): all Internet users who use VetTube, i.e. Visitors, Subscribers and Members, depending on the context.
- “Consumer" means any natural person who subscribes to the paid services of 2LEARN for purposes that do not fall within the scope of its commercial, industrial, craft or professional activity.
- "Partner": any undertaking or body which has entered into a partnership with 2LEARN. Our Partners may sell or distribute vouchers and discount coupons on VetTube. LEARN cannot be held responsible for errors concerning the validity of Partners' discount codes, nor for their loss or damage during delivery.
By visiting and using VetTube, the User acknowledges having read our General Conditions, as well as understanding and expressly accepting them. Any User who uses VetTube on behalf of a company or legal entity will also be individually bound by these General Conditions, regardless of the existence of a separate agreement between 2LEARN and the legal entity concerned.
The General Conditions always remain fully and exclusively applicable, except in case of explicit derogation. A derogation is only valid insofar as it results from a mutual agreement expressly provided for in writing. These explicit derogations are intended to replace or supplement the clauses to which they relate. The other provisions of these General Conditions remain fully applicable in all cases.
2LEARN reserves the right to modify its General Conditions at any time. Any changes will be effective immediately upon publication on VetTube. However, these amendments do not have retroactive effect. By continuing to use VetTube, the User is deemed to have accepted the amended General Conditions. The User is therefore required to regularly read the General Conditions.
If you do not agree with our General Conditions, you must immediately stop using VetTube.
The User can register on VetTube by creating a user account.
By registering, the User can view our free videos and/or purchase access to our paid videos. Creating an account is free and can be done by using an online form. You must provide a certain amount of information which is necessary to provide the service. The information marked with an asterisk is mandatory for creating an account.
The User is required to provide accurate, complete and up-to-date information. In the event of a change of situation, the User is required to update his personal information. 2LEARN has the right to demand at any time proof of the authenticity of the data and the Subscriber's identity by asking him to send a written certificate.
The creation of a user account is necessary for the use of VetTube. The platform was realised by specialists certified in the domain of veterinary medicine and for (future) specialists in veterinary medicine, more specifically veterinarians. The information required to create a user account is necessary in order to determine the user's access level.
In addition, 2LEARN reserves the right to refuse the creation of an account or to delete an account at any time, without prior notice and without having to motivate its decision.
As soon as the account creation is completed, the User receives a confirmation email, sent to the email address as submitted by the User at the time of registration.
The Subscriber chooses the data necessary for his identification, in particular his password. These identification data are confidential and cannot be used by others. The Subscriber may under no circumstances communicate these data to third parties (including other Users), unless expressly authorised by 2LEARN. The User always remains individually responsible for the use that is made of his user account. Consequently, 2LEARN cannot be held responsible in case of fraudulent access or use of an account. The Subscriber must notify 2LEARN as soon as he suspects a breach of the confidentiality of his user account and/or identification data. 2LEARN will take all necessary measures to remedy the situation.
Each User is only entitled to one user account. Registration of multiple accounts under different names is strictly prohibited.
In addition to free registration, you have the opportunity to become a Member of VetTube. It is a subscription system with an initial period of one month or one year.
Members enjoy a variety of benefits such as an extension of the duration of access to the videos purchased and access to exclusive promotional offers. The Website indicates which videos are included in the subscription.
In order to become a Member, the User must log into his or her user account. Once logged in, the User must click on "become a member" at the bottom of the page. On this page, he must fill in the required fields and choose the desired type of subscription. The price of the subscription must be paid immediately at the time of connection. The payment must be confirmed by the User.
The User can choose between different subscription types. The Website specifies the characteristics of each subscription type. We advise you to read carefully the specifications of each type. There are differences depending on the subscription duration and the number of users.
The User will receive a confirmation email from 2LEARN to the email address provided.
The confirmation email indicates the day and time of activation of all features and additional functions for the duration chosen by the User.
The subscription is automatically renewed after the initial period, except if you inform us beforehand in writing that you do not wish to renew the subscription. If you have subscribed for one month, you can oppose the automatic renewal until five days before the end of the subscription period. If you have subscribed for a year, you can oppose to the automatic renewal until maximum 2 months before the end of the subscription period. In case of spread payment, the Member has to continue paying until one year.
The User shall use VetTube in accordance with these General Conditions but also with the legislation in force, the rights of third parties and the general principles applicable on the Internet. Any other use is strictly prohibited and will automatically terminate the User's right of use. In particular, the following behaviour is prohibited:
The User refrains from any excessive use of VetTube. Excessive use" means any use of the platform that is significantly more intensive than the use of the average User. In case of excessive use, 2LEARN will inform the User and oblige him to take measures to limit the excessive use. If the excessive use of the platform continues, 2LEARN reserves the right to take the necessary measures itself to limit this use and to guarantee a qualitative use for the other Users, in particular by suspending or removing the User's user account.
In case of non-compliance with the above rules, 2LEARN will have the possibility to suspend or delete the account of the User concerned without prior warning. 2LEARN is not liable for any form of refund or compensation.
The User may, at any time, and for any reason whatsoever, decide to terminate his right of use by ceasing to use VetTube. If the User wishes to permanently delete his user account, he must send a written request by post or e-mail to VETTUBE2LEARN.PRO. 2LEARN will respond to your request within one (1) month of receiving it. In the event of account deletion, 2LEARN nevertheless retains certain information necessary for the proper operation of the platform and compliance with its legal obligations. The deletion of the account results in the deactivation and inaccessibility of the user account and all other services offered on VetTube.
We provide our Users with a safe and efficient platform. 2LEARN takes all reasonable and necessary measures to ensure the proper functioning, safety and availability of VetTube. Since the services provided by 2LEARN depend in part on external factors (internet traffic, intermediary providers, etc.), we are not in a position to offer an absolute guarantee of operability. The User should therefore consider our actions as being covered by an obligation of means.
The use of VetTube is always at the User's own risk. Thus, 2LEARN cannot be held responsible for damages that may result from possible malfunctions, interruptions, defects or harmful elements present on the site, irrespective of the existence of a case of force majeure or an external cause.
2LEARN reserves the right to modify, limit, interrupt, suspend or remove VetTube and its features at any time, without prior warning and without incurring its liability.
2Learn strives to ensure the quality of the platform by performing regular maintenance and software updates. In principle, these operations take place at a time when the level of activity on the platform is generally low, but this is not an obligation on the part of 2LEARN. Maintenance and updating operations may have a temporary influence on the accessibility and operation of VetTube, without this incurring 2Learn's liability or giving rise to any form of compensation.
Finally, the User declares that, at the latest at the time of his registration on the website, he has been notified of the required configuration to be able to watch the videos of VetTube. The User is required to use a browser such as Google Chrome, Mozilla Firefox, Internet Explorer, Safari or a browser that supports HTML5. Adobe Flash Player must be installed on the User's computer. The User must also have a fast Internet connection (450+ Kbps (SD) or 1+MBPS (HD)). It is the sole responsibility of the User to take all technical measures required to use the services of 2Learn.
2Learn determines the essential content of the platform and takes great care of the information on it. 2LEARN takes all necessary measures to keep the platform as complete, accurate and up-to-date as possible, even when the information is provided by third parties. However, 2LEARN cannot offer an absolute guarantee regarding the quality of the information on the platform. Although our sources are reliable, the information may not always be complete, accurate, precise, up-to-date and/or correctly indexed. We therefore recommend that our Users check the accuracy and completeness of the information on our platform. 2LEARN cannot therefore be held responsible for any damage, direct or indirect, that the User may suffer as a result of the information on the platform and in the videos.
The User is invited to notify 2LEARN of errors on the website by e-mail to VETTUBE2LEARN.PRO or via the contact form available on our website. 2LEARN reserves the right at any time to modify, suspend or delete false, incomplete or illegal information without prior notice to the User. The purchase price will be refunded to the User if the relevant information has been bought by him and if this information has always been accessible to him. In order to be refunded, the User must send an e-mail to VETTUBE2LEARN.PRO. 2LEARN will then refund the User within 15 calendar days of receipt of the request. 2LEARN is not obliged to pay any other form of compensation.
Depending on the type of subscription you purchased or the type of User, the displayed content on VetTube may vary. 2LEARN makes every effort to ensure that the displayed information matches the profile of the User.
2LEARN can give the User the possibility to contribute to VetTube by adding personal content to the platform, such as opinions or reactions to the proposed trainings. The User guarantees the quality of the content he publishes on the platform. The User acknowledges and confirms his full and entire responsibility.
The User accepts the display of his content on the platform as well as his identity (name and first name). 2LEARN reserves the right to use users' comments for marketing, promotional and advertising purposes on all communication channels it uses (website, social networks, newsletters, special offers, applications, etc.) and to pass them on to its business partners.
2LEARN is not under any general obligation to monitor content published by Users.
It nevertheless reserves the right to refuse or remove, in whole or in part, any content at its sole discretion.
All prices indicated on our website are expressed in EURO and are VAT excluded. The other costs (such as the costs linked to certain payment methods) are not included in the initial price. However, the total price will always be explicitly mentioned in the last step of our online payment process.
2LEARN reserves the right to modify its prices at any time, but undertakes to invoice the price indicated on the site at the time of registration. An adjustment to prices has no retroactive effect. However, if the change in price is due to an adjustment of the VAT rates, this change will automatically be invoiced to the User.
All payments are fully and immediately processed at the time of purchase. We accept all valid international credit cards and electronic payment methods as indicated on our platform.
2LEARN takes all reasonable measures to ensure the security of your online transactions. We guarantee this security through our cooperation with specialised third parties such as credit card companies and authorised payment partners. The secure systems of PayBox, Sisow and Atos Worldline are responsible for the transaction and ensure that your bank details are processed in an encrypted manner.
The necessary security measures are provided through the use of SSL.
The VetTube Member pays by automatic online debit. The payment must be effectuated every month/year one the same day.
Payment shall be considered as confirmation of purchase. The User is therefore bound by a payment obligation. From the moment the payment is made, the video is available to the User for a period of 15 calendar days. If the User is a Member of VetTube (for a month or a year), he/she will receive a confirmation email from VetTube to the email address provided by the User at the time of registration. The registration is effective from the moment the User validates his payment online.
Your invoices can be consulted online via the "My purchases" tab of your user account.
Once the agreed period has expired, 2LEARN automatically deletes access to the videos, functions and other subscriptions. 2LEARN does not reimburse the User if the User has not exercised his right to use the platform sufficiently or if access to the platform, in whole or in part, is temporarily or permanently restricted or prevented.
Any claim concerning the (processing of) the payment must be addressed in writing to 2LEARN within (15) days of purchase. 2LEARN shall not be liable for any reimbursement.
A Consumer, defined as any natural person acting for purposes that do not fall within the scope of its commercial, industrial, craft or professional activity, has the right to a reflexion period of fourteen days. Any person acting within the framework of the professional activities doesn’t have this right.
Article VI.53 of the Economic Law Code provides for exceptions to the Consumer's right of withdrawal, in particular for "13° the supply of digital content not supplied on a tangible medium, if the performance has begun with the consumer's prior express consent and provided that the consumer has acknowledged that he thereby loses his right of withdrawal".
When the Consumer purchases a video on VetTube and confirms his payment online, he acknowledges and agrees that he loses his right of withdrawal. The Consumer no longer has the possibility to cancel his purchase as soon as the payment procedure has been completed and validated.
The Consumer who becomes a Member of VetTube has the right to cancel his or her purchase within 14 calendar days from the day that the payment of the connection is confirmed. He does not have to bear any costs and does not have to give any reasons for his decision.
Consumers should notify their right of withdrawal by means of an unequivocal statement, which should be sent by registered letter or by e-mail to VETTUBE2LEARN.PRO. The declaration shall contain at least the following information: date of affiliation, Member's name, address and signature.
If the Consumer has exercised his right of withdrawal correctly, 2LEARN will refund the Consumer no later than (14) calendar days from the day that 2LEARN is aware of the decision to withdraw. 2LEARN uses the same payment method as was used for the original transaction. In any case, no fees will be charged by 2LEARN to complete the refund.
Any use of VetTube during this reflection period, in particular the purchase of a video, will result in no refund. Indeed, in accordance with Article VI.53(1) of the Economic Law Code, the Consumer has no right of withdrawal for "service contracts after full performance of the service if performance has begun with the consumer's prior express consent and provided that the consumer has acknowledged that he loses his right of withdrawal once the company has fully performed the contract". As soon as the Consumer uses VetTube, the VetTube service can be considered to be "fully executed". Consequently, the Consumer acknowledges and accepts that he loses his right of withdrawal as soon as he starts using the platform as a Member.
The User can decide at any time and for any reason to terminate his right of use and stop using VetTube. If the User wishes to remove his account definitively, he will do so by sending an explicit statement of this by registered letter or by e-mail to vettube2learn.pro. 2LEARN undertakes to comply with this request at the latest (1) month after receipt of the request. However, 2LEARN shall retain the necessary information for the proper functioning of the platform and its legal obligations. The termination of the user account results in its deactivation and inaccessibility as well as all other services and functions of VetTube.
The Member can terminate the subscription after the automatic renewal, on condition that a notice period is respected, by sending an explicit statement by registered mail or by e-mail to vettube2learn.pro. For subscriptions of one month, this period is the remaining month that already has been paid. For the annual subscriptions, a notice period of one month applies, starting from the first month after the notification. The remaining amount, that already had been paid, will be refunded.
When the notice period has passed, the User will no longer have access to the VetTube content. This also applies to content that is normally available during one week, but when the subscription expires before the end of this week.
VetTube and its content are creations protected by intellectual property, in particular copyright, the right to computer programs, the right to protection of databases, designs, trademark and other intellectual property rights. “Content" means the texts, images, logos, photographs, videos and any other similar material, as well as the selection and presentation of the content on the platform.
By visiting and using VetTube, the User has a limited right to access, use and display the platform and its content. This right shall be granted on a non-exclusive, non-transferable basis and may only be used for personal, non-commercial purposes. The User is not permitted to modify, reproduce, translate, distribute, sell, republish or share all or part of the protected elements. Nor is any provision made for the transfer of intellectual property to the benefit of the User.
The aforementioned provision also applies to the content of which the intellectual property rights belong to Users and third parties. Users and third parties retain their intellectual property rights to their own content, even after publication on the platform.
By publishing content on the platform (via upload), User 2LEARN grants a non-exclusive, free, transferable and worldwide license to use, reproduce, transform and communicate the content to third parties to the extent necessary to provide the services of our platform. This license is not limited in time and covers all of the abovementioned intellectual property rights. The license is necessary to guarantee the proper functioning of our platform. Its use is limited to this purpose.
2LEARN assures its Users that it attaches the utmost importance to the protection of their privacy. It undertakes to comply with the applicable legislation, namely the Law of 8 December 1992 on the protection of privacy with regard to the processing of personal data ("Privacy Law") and the European Regulation of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data ("GDPR").
2LEARN can only be held liable for gross negligence or minor and repeated shortcomings (contractual or extra-contractual) attributable to it and committed in the context of the execution of these General Conditions. Nor do we exclude our liability for wilful misconduct or fraud. 2Learn's liability is limited to direct damages arising from such shortcomings and can never exceed the value of the service for which the shortcoming occurred. 2LEARN shall in no event be liable for any form of indirect damages that may result from such breaches. “Indirect damage" shall mean, but shall not be limited to: any form of consequential damage, loss of profit, financial or commercial loss, loss of customers, increased costs, etc.
If the User jeopardises the liability of 2LEARN due to a contractual or non-contractual shortcoming, the User must take all necessary measures to indemnify 2LEARN against all claims or damages it may suffer as a result.
2LEARN cannot be held liable if the failure is attributable to the fault of the User, a third party outside the provision of the service or a case of force majeure. Force majeure means any unforeseeable event beyond 2Learn's control that prevents it from performing its obligations, in whole or in part.
Although 2LEARN makes every effort to ensure that the content of the videos corresponds to the description given, 2LEARN cannot be held responsible for the quality, accuracy and relevance of the information provided by the trainers, both orally and in the written and (audio)visual materials made available to the participants. The trainers also declare that they do not infringe the intellectual property rights of third parties.
VetTube may contain links or hyperlinks to third party websites. The presence of a link or hyperlink does not automatically mean that there is a relationship between 2LEARN and the third-party website or that 2LEARN implicitly agrees with the content of the third party website.
The User has the possibility to place a link on VetTube, but 2LEARN has the right to remove this link at any time, without having to motivate this measure. It is strictly forbidden to create a link that directly or indirectly refers to the activities of our competitors.
VetTube contains downloadable content. Any download from the platform is always at the User's risk. 2Learn shall in no event be liable for any direct or indirect damages resulting from such downloads, such as loss of data or damage to the User's computer system, which are the sole and exclusive responsibility of the User.
The present General Conditions are entirely governed by Belgian law. Any dispute relating to their validity, interpretation or execution shall be subject to the exclusive jurisdiction of the courts of the judicial district of Liège. 2LEARN asks the User to make an effort in order to reach an amicable settlement of the dispute, by first contacting VetTube's support service.
If any provision of these Terms and Conditions should prove invalid or unenforceable, this shall not affect the validity of remaining provisions of these General Conditions which shall remain in full force and effect. 2LEARN reserves the right to replace the invalid or unenforceable provision with an alternative provision that is as close in content and scope as possible.
The titles and subtitles used in these General Conditions are for illustrative purposes only. Therefore, no legal value can be accorded to them.
2LEARN reserves the right to transfer or subcontract its rights and obligations under these General Conditions to a subsidiary or third party. The latter will be responsible for continuing the implementation of the agreement. 2LEARN will notify the User of such transfer at the appropriate time. The transfer is possible without prior authorization from the User or without this causing any compensation to be paid by 2LEARN.